30 Day/500 Mile Customer Exchange Promise

Conditions
When you buy a Used Car from Hendy Car Supermarket it is possible to exchange the vehicle under the 30 Day/500 mile exchange promise for another used car in stock. The vehicle you exchange for must be at the same or a greater price.

This is all subject to the following conditions:

• You return the Used Car to the Hendy Car Supermarket Exeter within 30 days, or 500 miles (whichever is the sooner) from the date of its delivery to you or collection from Hendy

Hendy Car Supermarket must be satisfied that:

• You have good reason to be dissatisfied with the quality or reliability of the Used Car
• The condition and specification of the Used Car is exactly the same as when you took delivery – with the exception of the mileage, which may increase by a maximum of 500 miles. (Within the 30 days)
• You purchased the Used Car for your own private use and it was not bought for any other purpose than social, domestic or pleasure use (Excluding racing or rallying) and that the vehicle was not bought with the intention of resale.
• You must have given the Hendy Car Supermarket a reasonable opportunity to rectify any defects or faults on the Used Car and only when these have not been rectified/corrected to a reasonable standard will you exchange the vehicle.
• Since the delivery of the vehicle to you the Used car has not covered more than 500 miles, has been modified to an extent that it no longer meets the specification at the time of delivery to you, has been used for hire or reward, racing, trials, competitive events, rallies, or been involved in ANY kind of accident.
  

If you do wish to exchange your Used car for another Used car of the same or higher price then prior to any exchange taking place you must pay the difference between the price of the two cars. It is also important to understand that it is your responsibility to discharge, transfer or otherwise deal with any finance that you used to acquire the Used car and where necessary to finance any amount of monies that you must make in order that the exchange takes place.

All additional license and insurance costs arising as a result of any exchange are to be paid for by the customer. Only one exchange is authorised and therefore you must not have exchanged a Used car under the 30 day/500 mile exchange promise previously.